Refund policy

Return & Refund Policy

At The Glam House, customer satisfaction is our priority. Please read our policy carefully before making a purchase.

Exchange Policy

We do not accept returns for refunds. All purchases made through The Glam House are eligible for exchange only, subject to the conditions outlined below.

Customers may request an exchange within 7 days of receiving their order. The item must be unused, in its original condition, with all tags, packaging, and accessories intact.

Items showing signs of wear, damage caused by misuse, or alterations made by the customer will not qualify for exchange.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

Your order number
Clear photos of the damaged or incorrect item
Photos of the packaging received

Once verified, The Glam House will replace the item at no additional cost to the customer.

Non-Returnable Items

For hygiene and quality assurance reasons, certain items may not be eligible for exchange. Any such exclusions will be clearly stated on the product page.

Refund Policy

The Glam House does not offer refunds for change of mind, incorrect selection, or customer preference.

Refunds will only be considered in exceptional circumstances where a replacement item cannot be provided due to stock unavailability or other verified issues determined by The Glam House.

Exchange Process

To request an exchange, please contact our customer support team with your order details. Once approved, instructions for the exchange process will be provided.

Customers are responsible for ensuring that exchanged items are returned in their original condition and packaging.